Refund Policy
This Refund Policy describes the conditions under which refunds, cancellations, and payment disputes relating to purchases made through the lootzenith website (the “Website”) may be handled.
By purchasing products or services through the Website, you acknowledge and agree to the terms of this Refund Policy.
lootzenith is a digital entertainment and gaming service brand operated by Velyzon LLC, with its registered office at: 1755 Telstar Dr #309 Colorado Springs CO 80920 US.
References to “lootzenith”, “we”, “us”, or “our” refer to the brand and its operating entity, Velyzon LLC.
Digital Product Nature
All products sold through the Website are digital products, including but not limited to:
- Virtual currencies
- In-game top-up services
- Gaming credits
- Electronic gift cards
- Digital entertainment services
Due to the nature of electronically delivered digital products, completed transactions are generally non-refundable once delivery or fulfillment has been completed.
Eligible Refund Circumstances
Refund requests may only be considered under the following conditions:
Duplicate Transactions
A customer was charged multiple times for the same order due to a technical or payment processing error.
Failed Delivery
The purchased digital product was not delivered successfully due solely to a system or operational failure attributable to us.
Unauthorized Transactions
A transaction is confirmed to be unauthorized following a reasonable investigation and verification process.
Additional documentation may be requested for verification purposes.
Non-Refundable Situations
Refunds shall not be provided under the following circumstances:
- Incorrect account information submitted by the customer
- Incorrect server, region, or platform selection
- Customer change of mind after purchase
- Accidental purchases
- Digital products already delivered, redeemed, or consumed
- Game account restrictions, bans, or suspensions
- Delays caused by third-party providers or publishers
- Promotional or discounted purchases unless required by applicable law
- Customer refusal after successful fulfillment
Customers are responsible for reviewing all order details carefully before completing payment.
Order Cancellation
Orders may only be cancelled before:
- The recharge or fulfillment process has started; or
- The digital product or code has been delivered.
Once fulfillment has commenced, cancellation may no longer be possible.
Chargebacks & Payment Disputes
Customers agree to contact our support team before initiating any chargeback or payment dispute.
Where a chargeback is initiated after successful digital delivery, we reserve the right to provide transaction records, delivery confirmations, and fraud screening evidence to the relevant payment processors or financial institutions.
Fraudulent or abusive chargeback behavior may result in:
- Permanent suspension of services
- Transaction restrictions
- Account blacklisting
- Reporting to payment service providers and fraud prevention systems
- Legal action where permitted by applicable law
Refund Processing
Approved refunds will be issued to the original payment method whenever reasonably possible.
Estimated processing times:
- Credit/Debit Cards: 5–15 business days
- Alternative Payment Methods: 3–10 business days
- Cryptocurrency payments (if applicable): subject to blockchain confirmation and network conditions
Actual refund timing depends on the customer’s financial institution or payment provider.
Limitation of Liability
To the maximum extent permitted by applicable law, lootzenith shall not be liable for:
- Customer input errors
- Indirect or consequential losses
- Publisher-side account actions
- Temporary service interruptions
- Third-party system failures
Our maximum liability relating to any transaction shall not exceed the original purchase amount paid for the relevant order.
Contact Information
For refund-related inquiries, please contact:
📧 support@lootzenith.com
We aim to respond to all support inquiries within 24–48 business hours.
