Shipping Policy

This Shipping & Delivery Policy describes how orders placed through the lootzenith website (the “Website”) are processed, fulfilled, and digitally delivered. By placing an order through the Website, you acknowledge and agree to the terms outlined in this Policy.

lootzenith is a digital entertainment and gaming service brand operated by Velyzon LLC, with its registered office at: 1755 Telstar Dr #309 Colorado Springs CO 80920 US.

References to “lootzenith”, “we”, “us”, or “our” refer to the brand and its operating entity, Velyzon LLC.

Nature of Services

lootzenith specializes in digital gaming top-up services, virtual currencies, in-game credits, gift cards, and other electronically delivered digital entertainment products.

All products available through the Website are digital products only. No physical goods will be shipped.

Order Processing

All orders are subject to payment authorization, security screening, and operational review procedures.

Most orders are processed automatically and completed within a few minutes after successful payment confirmation. However, certain transactions may require manual review for fraud prevention and payment security purposes.

Estimated processing times:

  • Standard processing: within 5–30 minutes
  • Manual verification orders: within 1–24 hours

Processing times may vary during:

  • Peak transaction periods
  • Game publisher maintenance
  • Payment verification procedures
  • Technical interruptions or network issues

Digital Delivery Methods

Products purchased through the Website may be delivered through one or more of the following methods:

  • Direct game account recharge
  • In-game currency transfer
  • Digital code or voucher delivery
  • Account credit fulfillment
  • Email delivery
  • On-site order completion confirmation

Customers are solely responsible for providing accurate information, including but not limited to:

  • Game account ID
  • Character name
  • Server or region
  • Platform selection
  • Email address

Incorrect or incomplete information may result in delayed or failed delivery.

Delivery Confirmation

An order shall be deemed successfully delivered once:

  • The purchased virtual goods or credits have been successfully applied to the designated account; or
  • The digital code or electronic product has been successfully issued or sent to the customer.

Customers are responsible for checking spam or junk mail folders where applicable.

Delays & Third-Party Interruptions

While we strive to ensure timely fulfillment, lootzenith shall not be liable for delays or interruptions caused by:

  • Game publisher maintenance
  • Third-party service outages
  • Payment processor verification delays
  • Internet or telecommunications failures
  • Government actions or regulatory restrictions
  • Force majeure events

We will make commercially reasonable efforts to assist customers in resolving delivery-related issues.

Fraud Prevention & Security Review

To maintain platform security and comply with payment industry risk standards, certain transactions may be temporarily held for verification.

We reserve the right to:

  • Request identity verification documents
  • Request proof of payment ownership
  • Suspend suspicious orders
  • Refuse transactions suspected of fraud, abuse, or unauthorized activity

Contact Information

For questions regarding digital delivery or order status, please contact:

📧 support@lootzenith.com

Customer support inquiries are typically answered within 24–48 business hours.